j777's Privacy Policy

1. Introduction

This privacy policy ("Policy") applies to the j777 platform and its associated services ("Services"). This policy explains what personal information about you is collected when you use the j777 website, register, or use any of its services, how that information is processed and used, and under what circumstances it may be shared with third parties.

Please read this policy carefully before using our services. Continued use of the services will be taken as acceptance of the terms of this policy. All activities on the j777 platform are conducted in line with the Terms and Conditions, which complement this privacy policy.

2. Information We Collect

j777 collects information from users in two main ways — what you provide directly and what is collected automatically while you use the services.

2.1 What You Provide Directly

• Full name, date of birth, email address and mobile number provided at registration
• Identity document details submitted for account verification (National ID card or passport)
• Mobile banking numbers used for deposits or withdrawals (bKash, Nagad, Rocket, Upay)
• Information you provide when contacting the support team
• Address details provided when required

2.2 Automatically Collected Information

• Your device's IP address and browser type
• Session details — login time, location and device model
• Time spent on the website and pages visited
• Gaming activity summary — bet, win, loss and balance history
• Browsing information collected through cookies and similar tracking technologies

3. Purpose of Using Information

j777 uses the collected information for the following purposes:

• Account Management: For registration, login, password recovery and account security
• Identity Verification: To confirm a user's age and identity in compliance with applicable regulations
• Transaction Processing: To complete deposit and withdrawal requests quickly and securely
• Customer Support: To resolve your issues via 24/7 live chat and email
• Security: To prevent fraud, unauthorised access and other misuse
• Service Improvement: To analyse usage patterns and further improve the platform experience
• Responsible Gaming: To identify unusual betting patterns and provide necessary support
• Communications: To send important account-related updates and notifications

To ensure responsible gaming at j777, we regularly review users' gaming data and provide support when needed.

4. Cookies and Tracking Technology

The j777 website uses cookies and similar technologies. Cookies are small text files stored in your browser that allow the site to recognise you on future visits.

We use the following types of cookies:

• Essential Cookies: Essential for the site's core functions, login sessions and security; these cannot be disabled
• Functionality Cookies: To remember your preferred language, theme or layout
• Analytics Cookies: To measure service usage and identify areas for improvement; data is processed in aggregate
• Marketing Cookies: To display relevant advertisements and offers; you can manage these through your browser settings

5. Sharing Information with Third Parties

j777 does not sell or transfer users' personal information to third parties for commercial purposes. However, in certain specific situations, limited information may be shared with trusted partners:

• Payment Processors: Information required to complete transactions via bKash, Nagad, Rocket and Upay is shared with the respective mobile banking providers
• Game Providers: Pragmatic Play, PG Soft, Evolution, JILI and other studios use limited session data necessary to operate games on the platform
• Technology Service Providers: Information is shared under contract with organisations that assist with site security, hosting and analytics
• Legal Obligations: Information may be provided in response to applicable laws in Bangladesh or lawful directions from government authorities

Personal information is not sent to third parties for any reason other than those described above. All third-party partners are bound by strict confidentiality agreements.

6. Data Protection Measures

j777 follows industry-standard high-level technical and organisational measures to protect your personal information:

• SSL/TLS Encryption: All communication between the website and servers is encrypted using SSL technology
• Password Hashing: Passwords are never stored in plain text; strong cryptographic hashing is used
• Access Controls: Only authorised staff can access specific user data, and every access is logged
• Security Reviews: Systems undergo regular security audits and vulnerabilities are addressed promptly
• Data Centre Security: User data is stored in secure data centres with both physical and digital layers of security
• Incident Response: If a security incident occurs, our dedicated team acts immediately and affected users are notified

7. Your Data Rights

As a j777 user, you have the following rights over your own personal information:

• Right to Access: You may request to know what information we hold about you
• Right to Rectification: You may request correction of incomplete or inaccurate information
• Right to Deletion: You may request deletion of certain information; however, some information may be required to be retained for a set period due to legal and regulatory obligations
• Right to Object: You may object to your information being used for marketing purposes
• Portability: You may request a copy of your information in a commonly used format

For any data-related request, please contact our support team. We generally respond to requests within a reasonable time. For answers to general questions about j777's services, visit our FAQ page.

8. Protection of Minors' Information

All casino and betting services at j777 are strictly for users aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21.

Date of birth is verified at registration and, where necessary, age is confirmed through an identity document. If a user registers with a false age and this is later proven, the relevant account will be closed immediately and all associated information will be deleted.

If a parent or guardian believes their minor child has provided information on this platform, please contact our support team immediately.

9. Policy Changes and Updates

j777 reserves the right to amend this privacy policy when necessary. The policy may be updated due to significant changes to the service, the addition of new technology, or legal requirements.

If there are any significant changes to the policy, we will:

• Update the "Last Updated" date at the top of the page
• Notify registered users about the changes by email
• For important changes, a notice may be shown at login

Continued use of the services after any changes will be taken as your consent to the updated policy. We therefore recommend reviewing the policy regularly.

10. Contact and Complaints

If you have any questions or comments about this privacy policy, or any data-related requests, please contact our support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.

Our support team generally responds to data-related requests within a reasonable time. Complex requests may require additional verification. To learn more about j777, read our About Us page.